Live Chat: The Quickest Route
For most questions, live chat is the fastest way to reach the Powerplay team. Look for the chat icon at the bottom of any page, on desktop or mobile. Log in first if your question is about your account, so the agent can see your details and help straight away.
Chat handles everyday issues such as a delayed Interac deposit, a question about bonus wagering, or help finding a betting market.
Email Support for Detailed Requests
If you need to send documents or explain something in detail, use the email contact form in the Help section of your account. This works well for verification documents, formal complaints and questions about a withdrawal history.
Include your username and a clear description of the issue. Do not send your full card number or password. Our team will never ask for them.
Before You Get in Touch
The Help Centre covers common topics, including minimum deposits and withdrawals ($10 CAD each), which payment methods suit which situations, how to verify your account, and how the 100% up to $1,000 welcome bonus works. Checking it first may save you a wait.
For withdrawal questions, it helps to know that verification is usually completed before the first payout. Having your ID and proof of address ready speeds things up.
Help With Responsible Gaming
If you want to set a limit, take a break or self-exclude, support agents can walk you through it, or apply certain restrictions for you. You will not be asked to justify the request.
If you are worried about your gambling or someone else's, please also see our responsible gaming page for independent support services across Canada.