What We Collect
When you sign up and play at Powerplay, we collect the information needed to run your account. This includes your name, date of birth, address, email, phone number, and the documents you provide for verification.
We also record transaction history, betting and gaming activity, device and browser details, and IP address. This helps us keep the service secure and working properly.
Why We Use It
We use your data to confirm your age and identity, process deposits and withdrawals, settle bets, apply bonuses, prevent fraud and money laundering, and meet our legal and regulatory duties.
Your activity data also supports safer gambling. It helps us spot patterns that may suggest play is becoming harmful, so we can reach out or apply protections.
Marketing and Your Choices
We send promotional emails, texts or app notifications only where you have agreed to receive them. You can change these preferences at any time from your account settings or by using the unsubscribe link in any message.
If you self-exclude, we stop sending marketing to you for the duration of the exclusion.
Sharing and Security
We share data only where necessary. That includes payment processors handling your Interac, card, Paysafecard, MuchBetter or Cryptopay transactions, identity verification services, game providers, and authorities where the law requires it. We do not sell your personal information.
Data is protected with encryption in transit, access controls and regular security reviews. We keep it only as long as legal and operational needs require.
Your Rights
Under Canadian privacy law, you can ask to see the personal information we hold about you, request corrections, and ask questions about how it is used. Contact support through the Help section to make a request.
This is a summary. The full privacy policy on the site sets out the complete details, including our use of cookies.